A numbered work order for every job
Each job gets its own number, starting at 1001, with the customer, the item, the problem, the work needed, the cost and the drop-off and pick-up dates.
- Attached to the customer record
- Notes on each order
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Work Orders
Work orders that track every job from drop-off to pick-up
Numbered work orders with the customer, the item, the job, the cost and every stage, and a message when it is ready.
Repair and service businesses take items in, work on them and hand them back. Work orders keep each job on the customer record: a number, the item, the problem, the work, the cost, the dates and a stage that moves from received to delivered. When the job is ready, the customer gets a message without anyone having to remember.
See it set up for youReceived
#1042 · Ring resize$45
In progress
#1039 · Oil change$89
Ready
#1036 · Watch battery$25
Delivered
#1031 · Tyres$520
#1044 · Brake pads$340
Moving to Ready sends the customer a pick-up text.
Jobs tracked on paper and in memory
Tickets on paper get lost, the customer calls to ask whether the job is done, and nobody knows which items are waiting for parts.
Shop fields
The details your shop needs, on every order
Choose the shop type and the team fills in the fields that matter, such as plate, VIN and odometer for cars.
Work order #1044Automotive
Open order
Order #1044 · Received
What it includes
What Work Orders includes
Fields that fit your shop
Choose the shop type, automotive, jewelry or general, and the fields you need, such as make, model, year, plate, VIN, odometer or colour.
Stages from received to delivered
Each order moves through Received, In progress or Waiting for parts, Ready and Delivered, with a history of every change.
Messages when the stage changes
An automation can send a message at any stage, for example "your car is ready", or some days later, such as a service reminder after 180 days.
- On the channel the customer agreed to
Later reminders
Ready today, reminded in six months
The ready message goes out when the stage changes, and a service reminder follows 180 days after delivery.
After order #1044Automations
MonReceived
WedReady · text sent
ThuDelivered
+180 daysService reminder
Real situations
Real situations it handles
A car service centre
A car comes in for brakes. The work order records the plate and odometer, moves to Waiting for parts, then to Ready, and the customer receives a text that the car can be picked up.
A jewelry repair counter
A ring is taken in for resizing with the customer’s description and price. When it moves to Ready, the customer gets a message to collect it.
Setup
How it works
- 01
Choose the shop type
We set the shop type and the fields your team fills in.
- 02
Set the stages
We agree the stages your jobs move through.
- 03
Add the messages
We write the ready message and any later reminder with you.
- 04
Train the team
Your team learns to open, update and close orders.
The Veliora team prepares
- Shop type, fields and stages
- Ready and reminder messages
- Testing with sample orders
Your team manages
- Opening and updating orders
- Setting costs and dates
Good to know: Work orders are turned on for your account by the Veliora team. Messages follow the consent and channel rules of your account.
Connected services
Industries that rely on it
FAQ
Frequently asked questions
Can I choose which fields we use?
Yes. You choose the shop type and the fields your team needs.
Can customers be told when the job is ready?
Yes. A message can go out when the order reaches a stage you choose.
See work orders set up for your shop
Tell us how jobs come in and go out today. We show you how Veliora would be prepared for you, which parts are included in your subscription, and what usage fees, if any, apply.