← All services Broadcast & Reactivation Campaigns

Broadcast and reactivation campaigns that bring past customers back

Campaigns that bring past customers back, sent to opted-in segments by WhatsApp, SMS, and email.

Your existing customer list is often your most valuable marketing asset. We prepare campaigns that reach the right segment, such as customers who have not visited in six months, on the channel they agreed to, and send replies straight to your team.

See it set up for you
Segment · opted-in, not back yetCustomers
318No visit in 90 days
204No visit in 120 days
121No visit in 180 days
The problem

Past customers forgotten

Businesses chase new leads while past customers drift away.

Win-back message

A friendly nudge, and they book again

The message goes on the channel each customer agreed to, and replies come straight to the team.

11:20Glow Beauty Center
Hi Ava, we miss you at Glow! Your favourite facial is 15% off this month.Book a time →
Oh nice, do you have Saturday?
Saturday 10:30 is free. Shall I book it?
Yes please
Booked · back after 5 months
What it includes

What Broadcast & Reactivation Campaigns includes

01

Segments

Inactive, high-value, or interest-based.

02

Multi-channel

WhatsApp, SMS, and email.

03

Batched sending

Scheduled batches within limits.

04

Replies to the team

Responses assigned for follow-up.

Batched sending

Sent in batches, not all at once

Large lists go out in batches so the team can answer replies and sending stays within limits.

Campaign · spring return204 customers
Batch 1 · 50Sent
Batch 2 · 50Sent
Batch 3 · 50Sending
Batch 4 · 54Tomorrow 10 AM

Real situations it handles

3,000 customers, one campaign From 3,000 contacts, we build segments by consent and interest, then send in batches. The result is a campaign your team can manage, not 3,000 manual messages.1SegmentBy last visit and interest.2Split by consentWhatsApp, SMS, or email.3Send in batchesWithin limits.4Follow upReplies assigned.SMS campaign conditionsOnly contacts who agreed to receive text messages from your business are included.Sender registration may be required before sending, for example A2P 10DLC registration for US numbers.Every message carries a clear way to opt out, and opted-out contacts are excluded automatically.Carriers and your account apply sending limits, so larger lists are sent in timed batches.Usage limits and any additional charges are set out in your agreed proposal.WhatsApp campaign conditionsYour business must be verified and connected to the official WhatsApp Business Platform.Messages you start must use a template approved by Meta, in the right category: marketing, utility, or authentication.Customers must have opted in to receive WhatsApp messages from you.Free-form replies are possible only within 24 hours of the customer's last message.Meta charges per delivered template message by country and category, and some categories are restricted in some countries.

Real situations

Real situations it handles

A beauty center

Clients without a visit in 90 days receive an approved offer template.

Setup

How it works

  1. 01

    Segment

    Choose who.

  2. 02

    Check consent

    Filter by channel.

  3. 03

    Write

    Prepare messages.

  4. 04

    Send

    In batches.

  5. 05

    Follow up

    Handle replies.

The Veliora team prepares

  • Segments and consent filters
  • Message templates
  • Schedules and follow-up

Your team manages

  • Approving offers
  • Handling replies

Good to know: Usage limits and any additional charges are set out in your agreed proposal.

FAQ

Frequently asked questions

Will all contacts receive it?

Only contacts with valid consent for each channel.

See Broadcast & Reactivation Campaigns set up for your business

Tell us how your business works today. We show you how Veliora would be prepared for you, which parts are included in your subscription, and what usage fees, if any, apply.

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